Custom PMS & Integrated Channel Manager

The usual arrangement is a PMS bought off a shelf, a channel manager bought from someone else, and a connector between them that works most of the time. Rates are entered twice. Availability is reconciled at night. Somebody keeps a spreadsheet because neither system tells the whole truth.

Every one of those seams is a place where a rate goes stale, a room sells twice, or an hour of a manager's evening disappears. The cost is rarely a line in a budget, which is exactly why it is never fixed.

We build the system for your key count and your operation, not for a chain of four hundred. That means fewer screens, not more — and no module you pay for and never open.

The front desk

Arrivals, departures, in-house, walk-ins and the room move at eleven at night. A tape chart your receptionist can read at a glance and drag a booking across without a manual.

Housekeeping

Room status live on a phone, turn-down and deep-clean cycles, maintenance flags that reach the right person rather than a shared inbox.

Billing & folios

Split folios, city tax, deposits, refunds and the invoice format your accountant and your tax authority actually require — issued from the system, not rebuilt in a spreadsheet.

Reporting

Occupancy, ADR, RevPAR, pace against last year and source of business, exported the way your owners want to read them.

Inventory and rates live once, inside the PMS. The channel manager is not a second system you log into; it is the same data pointed outward.

Two-way sync

Availability, rates and restrictions out to every connected OTA in seconds; reservations, modifications and cancellations back in the same way. No nightly batch, no window in which the truth is unknown.

Rate & restriction mapping

Derived rates, minimum stays, closed-to-arrival and channel-specific room mappings configured once and visible in one place — so a change to a base rate does what you expect everywhere.

Overbooking protection

A shared pool with per-channel allocation and a stop-sell that fires on the last room rather than after it. Overbooking becomes a decision you take deliberately, not an accident you apologise for.

Failure handling

When an OTA endpoint is slow or rejects an update, the system retries, escalates and tells a human — instead of failing silently and being discovered by a guest.

The team stops reconciling and starts running the hotel. Rates move the moment a decision is made rather than the moment somebody has time. And because the data and the code are yours, a new room type, a new channel or a new rate strategy is a change you make — not a ticket you file with a vendor and wait a release cycle for.