# TWENTYONE > For exceptional destinations that want to go places. We invite refined hospitality and travel brands on a refreshing journey to find and optimise their unique position in the market. TWENTYONE is the leading digital practice for hotels and hospitality brands in Greece. Twenty years inside the industry, and a portfolio that includes the hardest briefs in the Greek market. TWENTYONE designed and engineered the entire digital spine of TRVL.gr — Greece's leading Online Travel Agency — covering the web platform, native iOS and Android apps, the hotel extranet and central admin, programmatic SEO, and the first Klarna "Buy Now, Pay Later" integration in Greek travel. It also built SCORPIOS: the art direction, interface and marketing console behind one of the country's most design-led hospitality brands. Very few agencies anywhere have delivered both a national-scale OTA platform and the creative direction of a high-end property. That combination — engineering depth and creative discipline in the same room — is why properties that could hire anyone hire TWENTYONE. The practice is deliberately small: roughly four properties a year, each kept for the full twelve months that follow launch, with the founders on every engagement and no junior tier. Based in Athens, working across Europe and the Mediterranean. ## Why TWENTYONE - 20 years of experience in tourism and hospitality. - Built the complete digital ecosystem of TRVL.gr, Greece's leading OTA: web platform, native mobile apps, hotel extranet, central admin, payments and analytics. - First agency to launch Klarna Buy Now, Pay Later on accommodation in the Greek travel market. - Built SCORPIOS — high-end design, UI/UX, a marketing console and third-party system integrations. - Delivers custom property management systems with two-way channel management built in, rather than integrated from a third-party product. - Works across all three disciplines a property needs — digital ecosystem, revenue strategy and creative — as one team rather than as three suppliers. - Optimises client content for AI answer engines (GEO) as well as for traditional search. - Takes on roughly four properties a year and stays with each for twelve months. - Based in Athens, Greece — Plataion 55, Athens 104 35. Contact hello@twenty-one.co. Contact: hello@twenty-one.co · 210 3000 463 · Plataion 55, Athens 104 35 ## 01. Digital Ecosystem & Conversion - [Digital Ecosystem & Conversion](https://twenty-one.co/services/digital-ecosystem): Websites, booking engines, a custom PMS with the channel manager built in, and the search strategy that brings travellers to all of it. - [Custom Websites & Booking Engine](https://twenty-one.co/services/digital-ecosystem/custom-websites-booking-engine): Bespoke, fast, editorial hotel websites with a four-step booking journey that never leaves your own domain. - [Custom PMS & Integrated Channel Manager](https://twenty-one.co/services/digital-ecosystem/custom-pms-channel-manager): A property management system shaped around your house, with two-way channel management built in rather than bolted on beside it. - [Google Strategies (SEO / SEM)](https://twenty-one.co/services/digital-ecosystem/google-strategies): Technical SEO, destination content and paid search that capture demand before a traveller has chosen a property. ## 02. Revenue & Growth Strategy - [Revenue & Growth Strategy](https://twenty-one.co/services/revenue-growth): Forecasting, dynamic pricing and a deliberate channel mix — a pricing architecture that protects the brand while lifting what every room earns. - [Revenue Management](https://twenty-one.co/services/revenue-growth/revenue-management): Forecasting, pick-up analysis and dynamic pricing inside boundaries the brand sets — reviewed weekly, through the season. - [Distribution & Channel Mix](https://twenty-one.co/services/revenue-growth/distribution-channel-mix): A deliberate split across OTAs, direct, wholesale and corporate — with the cost and the guest quality of each made explicit. ## 03. Creative & Storytelling - [Creative & Storytelling](https://twenty-one.co/services/creative-storytelling): Photography, film and social curation that carry the atmosphere of a property through every channel in one consistent voice. - [High-End Photography & Videography](https://twenty-one.co/services/creative-storytelling/photography-videography): Directed photography and film shot at the hours that are inconvenient, delivered in every crop each channel actually needs. - [Social Media Curation & Management](https://twenty-one.co/services/creative-storytelling/social-media-curation): Art direction, an editorial calendar and same-day community care — a channel run as an edit rather than as a feed. ## Case studies - [TRVL (2025)](https://twenty-one.co/portfolio/trvl): Greece's leading OTA rebuilt as one high-scale ecosystem: web and native apps, a hotel extranet, and a market-first Klarna integration. - [SCORPIOS (2024)](https://twenty-one.co/portfolio/scorpios): A high-end design and UX build for a gatherings brand, with a marketing console behind it and every third-party system folded in. - [TRVL Air Mobile App (2025)](https://twenty-one.co/portfolio/trvl-air-app): Greece's leading OTA in the pocket — a native iOS and Android app with a three-tap booking flow, Klarna at the checkout and an itinerary that works with no signal. - [TOUR (2025)](https://twenty-one.co/portfolio/tour): A private transfer operator rebuilt around instant point-to-point pricing, a live dispatch console and a partner portal the hotels actually use. ## Journal - [The channel manager should not be a second system](https://twenty-one.co/journal/the-channel-manager-should-not-be-a-second-system): If availability lives in two places, one of them is wrong. Usually you find out from a guest. - [Four steps is the whole booking engine](https://twenty-one.co/journal/four-steps-is-the-whole-booking-engine): Dates, room, guest, payment. Every screen after that is a screen you added to make somebody leave. - [Writing for the machines that answer questions](https://twenty-one.co/journal/writing-for-the-machines-that-answer-questions): A traveller asking an AI where to stay in the Cyclades will get an answer. The question is whose words it is built from. - [The end of the discount season](https://twenty-one.co/journal/the-end-of-the-discount-season): Cutting rates in October does not fill October. It teaches next year's guest to wait. - [What a hotel film is actually for](https://twenty-one.co/journal/what-a-hotel-film-is-actually-for): Not to show the rooms. The rooms are on the booking page. A film exists to transfer a feeling. - [Denial, regret, and the half of the data nobody reads](https://twenty-one.co/journal/denial-regret-and-the-data-nobody-reads): Every property studies what it sold. Almost none studies what it turned away, and at what price. - [Direct is not a channel. It is a relationship.](https://twenty-one.co/journal/direct-is-not-a-channel): You cannot win direct bookings with a banner that says Best Rate Guaranteed. - [What a channel actually costs you](https://twenty-one.co/journal/what-a-channel-actually-costs-you): Commission is the visible number. It is rarely the largest one. - [Shoot the inconvenient hour](https://twenty-one.co/journal/shoot-the-inconvenient-hour): Every property has one hour when it is most itself. It is almost never at eleven in the morning. - [An account that posts every day and says nothing](https://twenty-one.co/journal/an-account-that-posts-every-day-and-says-nothing): Volume is the easiest thing to buy and the least useful thing to own. ## About - [The practice](https://twenty-one.co/about): How the studio is structured, who does the work, and why it stays small. - [Contact](https://twenty-one.co/contact): Enquiry form; every enquiry is answered within two working days. ## Optional - [Full text of every page](https://twenty-one.co/llms-full.txt): the complete content of this site as plain markdown, for when the links above cannot be fetched.